In 2019, AlburyCity adopted its first Customer Experience Strategy. This strategy outlined our strategic approach to deliver you customer service excellence. Developed by the feedback we received from you, we are pleased to report that of the seventeen actions identified, ten have been completed, six are ongoing and embedded in the organisation and one action has been deferred.
The strategy focused on three strategic priorities:
Priority One: Our Community – To engage with and understand our customers’ needs
Priority Two: Our People – To establish a culture to deliver customer service excellence
Priority Three: Our Processes – To provide consistent high-quality customer service
Building our next Customer Experience Strategy
To develop our next Customer Experience Strategy, we need you to provide us feedback so we understand what you want from AlburyCity and what you consider important.
Serving you is at the core of what we do and who we are. We want to continue to build on the quality of the experience we deliver and become a leader in customer service.
The key to our success is the relationships we have with you. Completing this survey will provide us the information we need to inform the next Customer Experience Strategy.
We welcome your feedback on the Customer Experience Strategy Review. Submissions will be received until 5pm Tuesday, 16 April 2024 and can be submitted via the form above or addressed to:
Team Leader Customer Experience.
PO Box 323
Albury, NSW 2640
or email us at:
Submissions are not confidential. Submissions, summaries of submissions, and/or names and addresses of people making submissions may be included in publicly available reports to Council and Council's website.
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