On Monday, 27 May 2024, the Council endorsed the DRAFT Customer Experience Strategy 2024–2027. We're now inviting the community to participate in a 28-day consultation period. Your feedback is invaluable in refining this strategy.
Our goal is to put you at the centre of everything we do, enhancing the quality of our service and becoming a leader in customer satisfaction. The relationships we build with you are essential to our success.
The strategy focuses on three key priorities:
- Our Community – Engaging with you to better understand your needs.
- Our People – Creating a culture of customer service excellence.
- Our Purpose and Practices – Providing consistent, high-quality service.
We encourage you to review the draft and share your thoughts. Your input will help us finalise a strategy that truly reflects our community’s needs and aspirations.
We welcome your feedback on the DRAFT Customer Experience Strategy. Submissions will be received until 5:00 pm Tuesday 25 June and can be submitted via the form above or addressed to:
Team Leader Customer Experience, PO Box 323 Albury NSW 2640 or info@alburycity.nsw.gov.au
Submissions are not confidential. Submissions, summaries of submissions, and/or names and addresses of people making submissions may be included in publicly available reports to Council and Council's website.
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